Terms of Service

1. Acceptance of terms

These Terms of Service ("Terms") are a legal agreement between you ("you", "Customer") and takeyourbill.com ("Company", "we", "us") for use of takeYourBill. By registering, accessing or using the Service, you confirm that you have read and agree to these Terms and our Privacy Policy. If you use the Service on behalf of a business, you confirm that you are authorised to bind that business.

2. The Service

takeYourBill is a cloud-based billing and business management platform. Depending on your plan, it may include point of sale and billing, inventory and stock management, customer ledgers and credit (udhaar/khata) tracking, daybook and accounting, GST and e-invoicing support, WhatsApp, SMS and email messaging, loyalty programmes, an online storefront, AI voice features, reports and analytics, and industry-specific modules for businesses such as jewellery, pharmacy, general stores and supermarkets.

We may add, change or remove features. We will give reasonable notice of changes that materially reduce core functionality.

3. Eligibility and accounts

• You must be at least 18 years old and legally able to enter a contract in India.
• You must provide accurate, current and complete registration information and keep it updated.
• You are responsible for all activity under your account, including activity by your staff users. Keep your login credentials secure.
• Notify us promptly of any unauthorised use of your account.

4. Subscriptions, fees and payment

• Plans and pricing: Fees are as shown on our website or in your order form. Prices are exclusive of GST and other applicable taxes unless stated otherwise.
• Billing: Subscriptions are billed in advance on a monthly or yearly basis and renew automatically unless cancelled before the renewal date.
• Payment: You authorise us and our payment partners to charge your chosen payment method. Failed payments may lead to suspension of the Service.
• Free trials: If we offer a trial, it converts to a paid plan at the end unless you cancel before it ends.
• Changes in price: We may change fees on at least 30 days' notice. The new price applies from your next renewal.
• Add-ons and usage charges: Third-party usage such as WhatsApp conversations, SMS credits or AI usage may be charged separately, at rates we publish, and may change based on provider pricing.
• Refunds: Refunds are governed by our Refund and Cancellation Policy, except where required by law.

5. Your responsibilities

You agree to:

• Use the Service only for lawful business purposes and in line with all applicable laws, including GST, income tax, consumer protection, drug and cosmetic rules, bullion and hallmarking rules, and money-lending rules where relevant.
• Review all invoices, tax calculations, stock figures, rates and reports generated by the Service before relying on them or filing with authorities. You remain solely responsible for the accuracy of your records and your statutory compliance.
• Obtain all consents and give all notices required to store End Customer data and to send them messages, including WhatsApp and SMS reminders.
• Comply with the terms of third-party providers you connect, such as WhatsApp Business and payment gateways.
• Maintain your own backups or exports of important data.

6. Acceptable use

You must not:

• Use the Service for any unlawful, fraudulent or deceptive purpose, including issuing fake invoices, tax evasion, or money laundering.
• Send spam, unsolicited bulk messages or content that is unlawful, defamatory, obscene or infringes others' rights.
• Reverse engineer, decompile, copy, resell, sublicense or create derivative works of the Service, except as allowed by law.
• Attempt to gain unauthorised access, probe, scan or test the vulnerability of the Service, or interfere with its operation.
• Use bots, scrapers or automated means to access the Service, except through our official APIs.
• Upload malware or harmful code.
• Share your account with persons outside your business or exceed the user limits of your plan.

We may suspend or terminate accounts that violate this section.

7. Your data

• Ownership: You own the data and content you enter into the Service ("Customer Data"). We do not claim ownership of it.
• Licence to us: You give us a limited licence to host, process, transmit and display Customer Data only to provide and improve the Service, and to meet legal obligations.
• Aggregated data: We may use anonymised and aggregated data that does not identify you or your customers for analytics and improvement.
• Export: You can export your data during your subscription and for 30 days after termination. After that, we may delete it as described in our Privacy Policy.

8. Intellectual property

The Service, including its software, design, logos, text, graphics and the name "takeYourBill", is owned by the Company or its licensors and is protected by intellectual property laws. Subject to these Terms, we give you a limited, non-exclusive, non-transferable, revocable right to use the Service for your internal business purposes during your subscription. All rights not expressly granted are reserved.

If you send us feedback or suggestions, we may use them without obligation to you.

9. Third-party services

The Service relies on and may integrate with third-party services such as WhatsApp Business API, SMS gateways, payment gateways, cloud providers and government portals (for example GST and e-invoicing systems). We do not control these services and are not responsible for their availability, pricing, policy changes, approvals or outages. Message delivery, template approvals and fees are subject to the rules of the relevant provider.

10. AI features

AI-powered features, including voice billing and insights, may produce inaccurate or incomplete results. You must review AI outputs before relying on them, particularly for pricing, tax, stock and financial decisions. AI features are provided as an aid and not as professional, legal, tax or accounting advice.

11. Availability and support

We aim to keep the Service available but do not guarantee uninterrupted or error-free operation. The Service may be unavailable for maintenance, upgrades, or due to causes beyond our control. Support is provided through email, chat, or phone during standard business hours.

12. Suspension and termination

• By you: You may cancel your subscription at any time from your account settings or by contacting us. Cancellation takes effect at the end of the current billing period unless stated otherwise.
• By us: We may suspend or terminate your access immediately if you breach these Terms, fail to pay, use the Service unlawfully, or put the Service or other users at risk. We may also discontinue the Service on reasonable notice.
• Effect: On termination, your right to use the Service ends. Sections that by their nature should survive (including data, intellectual property, disclaimers, liability and dispute provisions) will survive.

13. Disclaimer of warranties

The Service is provided "as is" and "as available". To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Service will meet all your requirements, that calculations or reports will be error-free, or that it will ensure compliance with any tax or regulatory requirement.

14. Limitation of liability

To the fullest extent permitted by law:

• We are not liable for any indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue, business, goodwill or data, arising from your use of the Service.
• Our total liability for any claim relating to the Service is limited to the fees you paid us in the 12 months before the event giving rise to the claim.
• We are not liable for losses caused by third-party services, your staff, incorrect data you entered, penalties or interest levied by tax authorities, or events beyond our reasonable control.

Nothing in these Terms excludes liability that cannot be excluded under applicable law.

15. Indemnity

You agree to indemnify and hold harmless the Company, its owners, employees and affiliates from claims, losses, liabilities and expenses (including reasonable legal fees) arising out of your breach of these Terms, your violation of law or third-party rights, or the Customer Data and messages you send through the Service.

16. Force majeure

Neither party is liable for failure or delay caused by events beyond reasonable control, including natural disasters, war, strikes, government action, internet or power failure, or failures of third-party infrastructure.

17. Governing law and disputes

These Terms are governed by the laws of India. Disputes will first be attempted to be resolved through good-faith discussion. If unresolved within 30 days, they will be referred to arbitration under the Arbitration and Conciliation Act, 1996, before a sole arbitrator appointed by the Company. The seat and venue of arbitration will be Mumbai, Maharashtra, India, and the language will be English. Subject to this, the courts at Mumbai, Maharashtra, India will have exclusive jurisdiction.

18. Changes to these Terms

We may modify these Terms from time to time. We will post the updated version with a new date and, for material changes, notify you by email or in the app at least 30 days before they take effect. Continuing to use the Service after that means you accept the changes.

19. General

• Entire agreement: These Terms, the Privacy Policy and any order form are the entire agreement between you and us on this subject.
• Severability: If any provision is found unenforceable, the rest remains in effect.
• No waiver: Failure to enforce a right is not a waiver of it.
• Assignment: You may not assign these Terms without our written consent. We may assign them in connection with a merger, acquisition or sale of assets.
• Notices: We may send notices to the email address on your account. You may send notices to support@qixolabs.com.